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Refund&Return Policy

Refund policy
99 days return/exchange policy
The sales of the venyshop online store are based on our outstanding design and proven reliability. So the quality is guaranteed. In addition, we have a QA team to test whether the products you ordered are working properly before they are packaged and sent to you. Therefore, before placing an order, you must check all the home decoration details described on our website. Make sure that the color, size, and any other details about the order are correct. The policy starts from the delivery date.

Our solution:
1. Responsibilities of venyshop:
If our company is responsible for this problem, you do not need to return the goods, we will allow direct refund or re-shipment.
In the case of a refund, you need to contact us by email immediately after receiving the goods, and you will receive the purchase refund within 15 days after the processing is completed.
In the case of re-shipping, we will resend the replacement product for free (we will replace the item with the same product, or an item of equivalent or lower value.), the cost is borne by us, and you will receive the replacement within 15 days .
The above solutions are only provided when venyshop is responsible for shipping the wrong items/sizes.

2. Customer Responsibilities
Order error (item size)
If the size or product ordered by the customer is incorrect, we can also allow returns. In this case, the customer will be responsible for the transportation costs to and from our warehouse. If the customer chooses to refund, we will refund the product price. All and any transportation costs are non-refundable. Personalized items are unique, and 30% of the purchase fee will be deducted when refunding these items.

Order cancellation policy:
Cancel non-personalized product orders
*After submitting your order, we will immediately arrange the delivery of non-personalized products within 1-5 working days. If you want to cancel or change your purchase, it is free before shipment.
*Please note that once we place your order, you cannot cancel or change your purchase.
Cancel personalized merchandise order
*After submitting your order, we will immediately start producing personalized products. If you want to cancel or change your purchase, you can do so for free within 24 hours. Please note that for all personalized products that cancel or change orders (after 24 hours), a 30% restocking fee will be charged.
*Please note that once we place your order, you cannot cancel or change your purchase.
Additional notes about the 99-day return/exchange policy:
All returned items must be in a brand new condition, unused/unworn, unwashed, with all original labels and original packaging.
Any order more than 99 days from the delivery date cannot be refunded.
Items with a non-refundable mark and free gifts cannot be returned. "

Return service process:
*To apply for a return, please contact our customer service. One of our representatives will contact you via email with instructions. If you need help, please send an email to JamesKWaldropveny@gmail.com
If it is a quality problem, please provide order # and attach a clear photo of the item representing the problem.
*After accepting your return, the original payment method will be refunded within 3-7 working days. Any promotional gifts must also be returned with your returned items.
*Returned items should be kept in the original condition when you received it.
*Return address (please contact customer service for return address).
*Please make sure you provide us with the tracking number and receipt after returning the goods.
venyshop reserves the right to make any changes to this policy at any time. Notice of any changes will be posted on this page. If you have any questions about cancellation or any of our other policies, please contact our customer service representative.
For more information, you can contact our customer service in the following ways:

Working Hours : AM 8: 00-12: 00 pm 14: 00-18: 00 (GMT+08:00)